Delivery Policy

Delivery Policy

  1. Risk. Parcels are sent at your own risk.

  2. Liability. Our liability ends when the parcel is handed over to the courier and the tracking number is provided to the client. 

  3. Insurance. Insurance options offered by the couriers do not cover jewellery, nor fashion accessories. Some couriers do not offer insurance.

  4. Damage. We cannot accept responsibility for damage that occurred during transit of goods. 

  5. Loss. We cannot accept responsibility for a parcel that is lost during transit.

  6. Packaging. We take care to package our parcels as securely as possible.

  7. Fragile. We take extra care to protect fragile objects as far possible and mark these parcels with "Fragile" stickers.

  8. Recycled Packaging. Although we purchase majority of our packaging materials, wherever possible, we aim to use recycled packaging materials to save on costs and reduce our carbon footprint. 

  9. Collections. If you will be sending your own courier to collect, any courier charges incurred, will be for your own account. Please select "Collect in Store" for this service on checkout. Please allow +/-1-2 workdays for us to process and package your parcel. You will be notified when the order / parcel is ready for collection. We reserve the right to charge an additional fee for packaging materials. 

  10. Accurate Delivery Information. When delivery details are incomplete or incorrect, delays in processing and non-delivery will occur, whereby follow-ups with the courier will be necessary. Please provide the correct and complete, contact details and address, accompanying the delivery method you have chosen –

    ● A physical day-time delivery address and contact number, in the event of Courier to Door delivery.

    ● A Company Name, in the event of a Work Address.

    ● A Complex Name and Unit Number, when delivery to a Commercial or Residential Complex, Town Houses or Flats.

    ● Any special delivery instructions, e.g. "please phone, bell not working", when delivering to a physical address.

    ● A Pudo Locker, for the Pudo Locker to Locker delivery option. Locate your closest locker here: Pudo - Locker Locations

    ● A Postnet branch, for the Postnet 2 Postnet delivery option. Locate your closest branch here: PostNet - Branch Locator

    ● A Pep branch or any available Paxi Point, for the Paxi delivery option. Locate your closest branch here: PAXI Points - Store Locator

  11. Dispatch. We aim to dispatch all parcels the same day or the very next available workday where possible, after the order has been placed and payment has been received. Please allow +/-1-2 workdays for order processing. 

  12. Tracking. A tracking number will be provided to you once the parcel has been dispatched. It is your responsibility to keep track of the parcel. If your parcel does not arrive within the given ETA, you should get in touch with the relevant courier service.

  13. Estimated Time of Arrival: We cannot accept responsibility if a parcel takes longer to be delivered by a courier service than the ETA. We provide you with an estimated time of arrival based on past experiences with the courier. The ETA provided is a guide only. During peak seasons, or due to unforeseen events, deliveries may take longer. Deliveries to rural areas will take longer. 

  14. Delays. We cannot accept responsibility for any delay in deliveries, caused without limitation, either by providing incorrect delivery information or due to the third party courier service.

  15. Saturdays, Public Holidays & After Hours. Most courier services do not deliver on Saturdays, Public Holidays or After Hours. You can however pick-up your parcel from the Pudo Lockers, Postnet branches or Paxi Points during their stipulated trading hours.

  16. Delivery. Upon receipt of your parcel, you have 10 workdays to report any issues to us, failing which we automatically assume that the products were delivered to you in good order.

  17. Grouping. You can group your items into one order to save on shipping, this is especially convenient if you buy In Stock products along with Special Order products that have to be imported or ordered from our local suppliers. This way you only pay one delivery fee, and everything will be delivered together, when the stock arrives. If you prefer to split your order, please place two separate orders and pay individual delivery fees per order. 

  18. Gift-wrap Service. This option can be selected on checkout. We only keep limited supplies in stock as we have to cater for a large variety of shapes and sizes of orders. Materials which we keep on hand are gift wrap & small boxes. An optional gift note can be added on checkout.

  19. Different Recipient. If you choose the gift wrap option above, you can complete the recipient details in the Delivery Address section on checkout. Please note: We will not include an invoice if you select the gift wrap option above, but we usually include an invoice with all orders that don’t select this option. If you do not select the gift wrap option and do not want to receive an invoice in the parcel, please advise us, by leaving a message on checkout.

  20. Delivery Options. The following services are available on checkout –

    ● Economy Courier to Door. To make it easier for our clients and to avoid having to list 10+ different courier options based on size, area, etc., we now charge a flat rate for this service. We then choose from our available couriers and prepaid stationary which we have on hand, the best option based upon the volumetric size of the order, along with the delivery address. We make use of several couriers, though Fastway Couriers are usually our go to service, as we carry many of their prepaid stationary and have been using their services since 2016.

    ● NEW! Pudo Locker to Locker. You will need to collect from the locker location you specified on your order.

    ● Postnet 2 Postnet. You will need to collect the parcel from your nearest branch you specified on your order.

    ● Paxi to Pep Stores. You will need to collect the parcel from your nearest Paxi Point you specified on your order. Remember to take your ID and secure pin with to collect. This service takes very long and is dependent on when their delivery trucks service their branches. In some of the rural areas, pick-ups and deliveries only take place on scheduled days e.g., one branch only received deliveries on Tuesdays and Thursdays which caused a delay in delivery.

  21. International Shipping. We export to other countries. Please email info@deviantsouth.co.za with what you are interested in, along with your delivery address for a shipping quotation. Each order is unique so will require this information for an accurate quote.

If you have any questions or concerns, please don’t hesitate to get in touch with us by e-mail – info@deviantsouth.co.za