Return Policy

Returns. In the event that an item is the incorrect size or if you are not completely satisfied with any of our products, we must insist that the query be reported within 48 hours of receipt and then returned to us within 10 business days of receiving the item. We will not process returns after this period.
Processing time. Once received and processed, please allow up to 2 workdays for us to inspect the goods. Any refund or credit will only take place once we have processed the return and deemed it to be in line with our policies.
Original condition. Items must be returned in their original condition. If the returned product is found to be damaged or worn, you will forfeit the refund. In this event, you are responsible for paying return delivery of the product(s) should you want them returned to you.
Non-returnable products. In some instances, we will not be able to accept returns:

● Products on sale.

● MTG singles, opened booster packs, decks, deck builder’s toolkits or other related trading cards.

● Due to the intimate nature of certain products, especially those that are worn through a hole in your flesh e.g. piercing jewellery & earrings, or any products that are considered a health risk, as a general rule and for general public health and safety reasons, will not be accepted for returns. Therefore we urge you to make sure that you are purchasing the correct product and if you have any questions, please get in touch with us prior to placing your order. We will always include an Alcohol Swab, when available, with items of this nature, so that you may clean the product for your own safety prior to wearing it. In the event that we run out of swabs, you can use salt water or a mild disinfectant e.g. Surgical Spirits or Tea Tree Oil, obtainable from a pharmacy to clean the product. Please note that some solutions may damage the product due to the harshness of this process.
Delivery. You will not be refunded for any delivery cost under any circumstances.
Return delivery. Items returned to us needs to be packaged securely, especially if the product is fragile. We will not accept returns on items that arrive damaged due to poor packaging or that are damaged during transit. You will not be refunded for any return delivery cost under any circumstances.
Bank processing fees. Any debit or credit card processing fees will not be refunded and will be deducted from the return value.
Branded packaging. All branded product packaging, where relevant, must be intact upon return. A repacking fee may be charged if the branded packaging was destroyed or damaged.
Our discretion. We have the sole discretion to refund you by any appropriate means including cash, a credit voucher (electronic or paper) or by crediting the relevant customer account or applicable credit or debit card.
Alchemy Gothic guarantee & repairs. In some cases, for minor repairs, we may be able to assist directly, depending on what needs to be done. Please contact us for advice or a quote.

Should any items need to be returned to the manufacturer in England under guarantee or for major repair, you will be responsible for the international delivery charges to return said goods. If the supplier finds the item to be defective, they will use their own discretion if they repair, replace or not do anything.

● In some cases, if minor repairs are required, for example a link needs to be removed from a wristwatch, not many local jewellers work with English Pewter. We can however recommend http://www.silverrestorationza.com/ based in Durban.

● In the event that the product needs to be altered such as a link needs to be removed, we may be able to get this customised for you directly from the supplier. Please arrange this prior to placing your order, so that we can confirm if it is possible and to avoid having to do this after receiving the product.

If you have any questions or concerns, please don’t hesitate to get in touch with us by e-mail – info@deviantsouth.co.za